Irctc has started supporting booking airtickets online. That maked business sense considering that the volume of transactions happen every month (over 70 lakh). But for not so frequent flyers, I wanted to see how much value add it provides.
I wanted to try out Irctc first. Now the test data is as follows:
Journey Details: Hyderabad to Coimbatore and return (both on Spicejet)
Dates: Onward 26th June (8:55 am) and return 15th July 2010 (10:45am)
IRCTC: As soon as I clicked on find flights, after a few seconds the message comes up. “The connection was terminated by remote server. Blah blah blah…”. April 2010 data shows that 77% of transactions were a success at IRCTC. That means 23% of transactions were failed. For 70lakh transactions, thats quite a big number. Before giving up I tried searching once more and this time I was able to select the flights. The total fare came down to Rs. 4346.28.
Cleartrip: I find cleartrip quite neat, clean and user friendly. The total fare came to Rs. 4277
Spicejet: Finally I went to the airline’s online booking system itself, chose the flights and they gave me a discount for flying return on their airline. The total came to Rs.4005.
Verdict: Personally I would never book flight tickets on Irctc given their failure rate. Also I dont find the user experience appelaing compared to other sites. Sites like Cleartrip/Makemytrip etc are good enough, but if I am booking tickets on my own, I would rather go to the airline site itself to book ticket at a discounted rate. Airlines like Kingfisher has a frequent flyer programme whcih I would like to take advantage of. Irctc would work because agents would prefer it as a booking medium since they alreay book train tickets there. Given that many of us fly on business trip and the tickets are booked by company though agents, Irctc would start reaping profit even if they are not upto the mark. Also as an introductory offer, they are giving flat 10% off on flight tickets. Which means, the ticket price in our scenario would come to Rs.3946.28. If you ask me, I would still stick to Spicjet rate of Rs.4005.
[...] Go here to see the original: Booking airline ticket online – IRCTC vs Cleartrip vs Spicejet … [...]
I have an IRCTC account which is locked second time.
When i tried to reset the password through forget password link, it asks User id, question and Answer. I provided all the details and it throws an error “Answer is Incorrect”. This happend second time and both the times i tried to login through the actual password.
I waited for a week and there was no response from IRCTC customer care. I called them up on 24 Hrs. Customer Support at 011-23340000 and it took about 12 calls to make them understand about the issue. When ever i called up the customer support the person attnding the call will redirect me to someone else after listening to my detail and again i need to explain whole story, inshort that was waste of time and money.
I sent an email at care@irctc.co.in also submit at http://www.consumercourt.in/railways/14030-irctc-login.html and got an automated email as Ticket Confirmation for the request.
IRCTC should hire service and satisfaction oriented support executives so that it a common man has no pain of wasting time and money.
Can someone please help me.
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